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Privacy Policy

Last updated: January 2025

This Privacy Policy describes how Al Rawabi Group of Companies WLL ("we", "us", "our", or "Al Rawabi Group") collects, uses, discloses, and safeguards the information you provide when you use our websites, mobile applications, services, and products (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us, such as:

  • Name, email address, phone number, and mailing address
  • Business information (company name, job title, business address)
  • Payment information for transactions
  • Employment application information when you apply for jobs
  • Communications you send to us (emails, customer support inquiries)
  • Survey responses and feedback

1.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, click-through rates)
  • Location information (with your permission)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our products and services
  • Process transactions and send related information
  • Respond to your comments, questions, and customer service requests
  • Send you marketing communications and promotional offers
  • Conduct research and analysis to improve our services
  • Comply with legal obligations and protect our rights
  • Prevent fraud and maintain security
  • Personalize your experience with our Services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate our business, such as payment processors, shipping companies, IT service providers, and marketing partners.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our customers or others.

3.4 With Your Consent

We may share your information with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Al Rawabi Group of Companies WLL

Corporate Headquarters

PO Box 21651, Jery Al Samur Logistics Park

Bu Garn, Ummsalal, Building - 7, Street - 1264, Zone - 71

Doha, Qatar

Email: [email protected]

Phone: (+974) 44689844 / 44689892 / 44821064

Website: https://www.alrawabigroup.com